A customer who applies for membership shall be deemed to have read, understood and accepted these Terms and Conditions in full.

1.        Hong Kong membership cards apply in Hong Kong only, and Macau membership cards apply in Macau only.

2.        Points are earned on any purchase of $50 or above (excluding gift cards, gift vouchers, cooking service, cooler bag lending service, security deposits, Premium Gold Membership fees and Gold Products; the purchase amount is calculated per single sale at the member price after discounts). Each point is equivalent to $1. The Additional Points Rebate for Two-Star Premium Gold Membership holders is available only on purchases at the Company's main stores and/or signature stores selling Gold Products.

3.        Members of all tiers may earn "Gold Points" and "Silver Points". For Platinum Card and Gold Card, points may be earned with the principal card or the supplementary card but used only with the principal card. Silver Card does not distinguish between principal and supplementary cards, and points may be used only by the Silver Card holder. Premium Gold Points are not points under these Terms and Conditions. Details shall be as set out in the Company's Premium Gold Membership Terms and Conditions.

4.        "Gold Points": redeemable at the Company's stores for Bird's Nests, Chinese Wild Cordyceps, Premium Dried Seafood, Wild American Ginseng, selected Health Products or Instant Edible Bird's Nest products.

           "Silver Points": redeemable at the Company's stores for Dried Seafood, selected Health Products, Japanese & Korean Products, +Int'L International Products or selected Made in Hong Kong products.

           Points may offset up to half of the amount of the designated categories on each Sales Invoice, shall not exceed the amount payable, and shall be in whole numbers. Point redemption rates may vary with promotions.

5.        A valid membership card issued by the Company must be presented before purchase. Membership cards must be kept intact; damaged cards, photocopies and the like are not accepted. A member unable to present a membership card may still enjoy the membership discount but may not earn or use points. A valid member QR code must be presented to purchase Gold Products. Details shall be as set out in the Company's Premium Gold Membership Terms and Conditions.

6.        Points are valid for one year. Upon each purchase by the member, all accumulated points are automatically renewed for one year.

7.        Points generally take effect on the day after being earned and may be accumulated for use. Points are deducted immediately upon use.

8.        If points are not renewed before expiry, a deduction (Platinum Card and Gold Card: 50 points; Silver Card: 20 points) shall be made automatically upon expiry, and the remaining points shall be automatically renewed for one year. If the points are insufficient for the deduction, all remaining points shall be forfeited.

9.        Member status is in principle valid indefinitely; however, if no purchase is made for five consecutive years, the member status and all points shall be automatically cancelled. If a member withdraws from HK JEBN membership or the Company terminates the member status, all points and other benefits shall be forfeited without refund in any form.

10.      Points may not be exchanged for cash, assigned or transferred to another membership card or member account, or used in combination with the points of another membership card or member account. Points will not be credited retrospectively once a transaction is completed. Each transaction may be credited to one member account only.

11.      Amounts paid with points also count towards the purchase amount and earn points.

12.      Free gifts do not earn points.

13.      The original receipt must be presented for any return or exchange; otherwise, the return or exchange will not be processed. Upon a return, points shall be recalculated, and the member shall reimburse the difference in points used at the redemption rate on the date of use. If the points are insufficient for the deduction, the member shall make up the shortfall in cash.

14.      A Silver Card member whose accumulated purchases (excluding Gold Products) within one year reach $10,000 may be upgraded to Gold Card membership, or upon reaching $100,000 to Platinum Card membership. The HK JEBN member tier of a member whose single purchase of Gold Products reaches $100,000 or $1,000,000 may be upgraded to Gold Card or Platinum Card respectively. Amounts spent on Gold Products are not cumulative. Upgrades, card replacements and card reissues must be handled in person at a store by the member (or, for a company or organisation member, the authorised person), and delegation to or authorisation of any other person is not accepted.

15.      To report a loss or request a card reissue, the member (or, for a company or organisation member, the authorised person) must personally present a valid photographic identity document and complete a membership application form. The card issuance fee is 50 points or $50 for Platinum Card and Gold Card members, and 20 points or $20 for Silver Card members.

16.      Only individuals may apply for membership; applications by companies or organisations require the prior approval of the Company. Membership cards are for the personal use of the registered cardholder only and may not be assigned. Members shall provide true, accurate and complete personal data and notify the Company as soon as practicable of any change.

17.      The Company reserves the right to approve or reject any membership application and to suspend or terminate any member status at any time. If a member obtains any points or offers by improper means, the Company shall be entitled to recover the relevant loss, notwithstanding any withdrawal, invalidity or termination of member status.

18.      Amounts stated in these Terms and Conditions shall be calculated in Hong Kong dollars in Hong Kong and in Macau patacas in Macau.

19.      The Company's records of all information relating to the membership, including points and the validity periods of points, shall be final.

20.      Members shall properly safeguard membership cards, member QR codes and member accounts, and shall notify the Company as soon as practicable of any loss or suspected misappropriation. The Company shall not be liable for any loss caused by any membership card, member QR code or member account being lost, misappropriated or used without authorisation.

21.      The Company reserves the right to amend these Terms and Conditions from time to time without prior notice. Any amendment shall take effect upon publication at the Company's stores, on the Company's website or through any other channel designated by the Company. A member who continues to use the membership card after an amendment takes effect shall be deemed to have accepted the amendment.

22.      In the event of any dispute, the Company's interpretation and decision shall be final.

23.      If any provision of these Terms and Conditions is held by any court or authority of competent jurisdiction to be invalid, illegal or unenforceable, the provision shall be deemed ineffective to the relevant extent, without affecting the validity, legality and enforceability of the remaining provisions.

24.      Save as otherwise required by the mandatory provisions of applicable law, these Terms and Conditions shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Any dispute between the parties arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of the Hong Kong Special Administrative Region.

25.      The Company will collect, use, disclose or transfer members' personal data in accordance with the Privacy Policy Statement on the Company's website.

26.      In the event of any discrepancy between the language versions of these Terms and Conditions, the Traditional Chinese version shall prevail.