1) Service Area and Time

1. Delivery service is available to sales at our Hong Kong branches only, and within Hong Kong only (closed areas including Sha Tau Kok Frontier Closed Area and regions access to which require closed road permit(s) excepted). We do not currently ship to Chinese Mainland, Macau, Taiwan or other overseas territories.
2. A single delivery to a single delivery address offered in respect of each eligible sales invoice.
3. Customers must provide a precise delivery address and the name and contact number (which must be a Hong Kong phone number) of the recipient, or the request for delivery will not be entertained.
4. An additional charge of HK$150 will apply for deliveries to Discovery Bay, Ma Wan and outlying islands.
5. The delivery date shall be within 7 days of purchase (*save for wedding engagement sets of which the delivery date shall be within one month from purchase).
6. An additional charge of HK$300 will apply for delivery of wedding engagement sets and add-on products at designated delivery time slot (one hour per slot, intervals at 00 or 30).
7. The delivery time for Ma Wan is 9 a.m. to 4 p.m. daily as vehicles are denied entry into Ma Wan after 4 pm.
8. Delivery service is not available for the following slots: the first to the third day of Lunar New Year, 2 p.m. to 8 p.m. on Lunar New Year’s Eve, winter solstice and company dinner.

   2) Changes to Delivery Date, Time and/or Address

1. To reschedule delivery date and/or time, please a) bring along the delivery memo and membership card (if applicable) to our branch and complete the formalities in person or b) contact our customer service department at your earliest convenience.
2. For changes to delivery time slot, please contact us at least 1 day before the scheduled date. If customer is unable to take delivery at the scheduled date, delivery date may be extended once only for up to 7 days.
3. For changes to delivery address, please contact us at least 2 days before the scheduled date. Upon information verification, our specialist will confirm the arrangement through SMS etc.

   3) Taking Delivery

1. Our logistics team will contact customer on the day before delivery to facilitate a smooth delivery process. The deliveryman will contact the customer 30 to 60 minutes prior to approval to ensure that the recipient is available to take delivery. Delivery may have to be rescheduled if we are unable to contact our customer, so please ensure that a recipient is available to take delivery at the delivery address. The deliveryman may stand by for at most 15 minutes.
2. Our deliveryman will request the recipient to provide the surname and contact number of the contact person stated in the delivery memo for identity verification when handing over the goods.
3. The recipient shall be an authorized representative of the customer. All instruction, information provided by and acts of the recipient shall be deemed to be that of the customer.
4. Where liquor product(s) is/are to be delivered, the recipient must be aged 18 or above. Our deliveryman may request the recipient to present his/her identity document to confirm conformity with the age requirement for taking delivery and confirming receipt.
5. An additional charge of HK$10 per storey beyond the first three storeys will be charged if lift service is not available at the building to which the delivery address is situate at.
6. While we will make every effort to delivery the goods in the event that the lift(s) is/are out of order at the time of delivery, we may have to reschedule the delivery date and time should circumstances require. If customer is aware that the lifts will be out of service at the delivery time, please let us know in advance to facilitate the delivery arrangements.
7. If the delivery man is unable to complete the delivery and receipt procedures for reasons such as not being able to contact the customer, not being able to verify the customer’s identity or security issues with the customer’s delivery address, the customer will be deemed to have enjoyed the delivery service already. The goods will be returned to our warehouse and our team will contact the customer to schedule another delivery. If the second attempt of delivery is again unsuccessful, the customer will have to take delivery at the branch where the purchase was made or HK JEBN Group Center as we may arrange at our sole discretion.
8. The deliveryman may request the customer or recipient to take delivery at another location or appoint another location, date and time for delivery in the event of circumstantial constraints at the place of handover (e.g. danger on site, walking distance over 100m after offloading, uneven /narrow road surface), special circumstances (e.g. disturbance in the neighbourhood or by wild dogs), extra charges being charged to us (e.g. warehousing fees) or extra waiting time is required. If the second attempt of delivery is again unsuccessful, the customer will have to take delivery at the branch where the purchase was made or HK JEBN Group Center as we may arrange at our sole discretion.
9. In the event of inclement weather (e.g. typhoon signal no. 8 or above or black rainstorm signal has been issued) or extreme conditions (e.g. serious flooding, landslides, road blockage or closure), delivery services will be suspended and our specialists will contact customers to reschedule the delivery.
10. Delivery service is only available within the reach of dollies or pallet trucks.
11. Please make available sufficient and suitable spaces for the deliveryman to hand over the goods. The deliveryman will not provide further services such as shelving and sorting.
12. Signing for the goods signifies confirmation that the quantity and particulars of the goods are correct and the packaging is intact. We will have fulfilled all our responsibilities upon the goods’ arrival at the designated address and their being signed for by the recipient.

   4) General

1. All goods sold are subject to our shopping protection terms and conditions and for returns, customers will have to bring along the goods, the accompanying gifts and the invoice to our branches.
2. Personal data provided by customers requesting delivery services will be treated in strict confidence and will be used for delivery-related transaction purposes only. For details regarding our handling of customer’s personal data, please refer to our privacy policy: https://www.hkjebn.com/tw/hk/other/view/privacypolicy.
3. We shall not be liable for any loss or damage which may be incurred by the Customer in consequence of delay or cancellation of delivery.
4. HK JEBN Limited and HK JEBN (Stores) Limited reserves the right to amend these terms without prior notice. Amendments and the latest terms as shown on the HK JEBN Official Website and our branches. We reserve the right of final interpretation and decision in case of any dispute.
5. If there is any inconsistency or conflict between the English and Chinese version of this Policy, the Chinese version shall prevail.

HK JEBN also wholesale delivery services and delivery from warehouse services. For queries, please contact our shop supervisor / staff.